The New Generation Digital Agency
Contact form
Frequently Asked Questions
Questions about sites and online stores:
It usually takes us around 14 days to build your site from scratch (just with your ideas and specifications) and around 3 weeks to 1 month for your online store. This of course depends on the site you want… We have the possibility of placing your order as a priority, for this you must take the “priority delivery” option when placing your order.
We use the LWS host which is the cheapest hosting solution on the market but also the most efficient in terms of server capacity. We build our websites and online stores 100% with WordPress (the best CRM) and Woocommerce. For page construction, we use Elementor which is perfectly suitable.
To set up the payment systems and gateways, we will have to create a Paypal or Stripe account for you according to your choice (or even both if you wish). To create these financial accounts, we will need your KBIS (company registration documents) as well as your documents and proof of identity. You will send them to us by email when the time comes as soon as we notify you. The Stripe payment method uses 3-D secure which is recognized as a security guarantee.
We will send you by email the administrator name and password linked to your site in order to access your WordPress administration area of your site or online store. We will also give you access to your professional email box (if you have taken the option), as well as the usernames and passwords for LWS administration and your FTP server. You can of course modify them later.
You have the possibility to take out a subscription (3, 6, 12 months), so that we can completely manage your website or your online store. However, you also have the option of doing it yourself if you have the skills and experience. We have also created a “WordPress Training” ebook so that you can manage the administration of your website/store yourself. Once purchased, you can download it as a PDF file via your personal space.
The first step is to choose a pack: “website creation” or “online store creation”. Following your purchase of the order, we will contact you to give us as many details as possible regarding your future site. We will see together if the domain name is available. Based on this, we will start creating your website or online store. Please note that with Selen Agency we offer you the domain name (in .fr or .com worth less than €20) as well as hosting for a period of 1 year. We will of course be able to correct information or functionalities during the construction of the site according to your personal choices and requirements.
Questions about automated and simultaneous management of your professional social networks:
You are not required to have network accounts to be able to subscribe to our service, we can create them for you and manage them subsequently. If you already have social network accounts, after subscribing to the desired package, you will need to send us your username and password by email.
We will post publications that we have chosen together. This could be publications related to your business, publications which will give rise to interactions with your subscribers/followers such as quizzes, surveys, “did you know”, and many more… We can publish in real time and simultaneously thanks to our program up to 6 social networks.
We offer unique professional social media management services to increase your presence and popularity on numerous social networks. Thanks to our experience and know-how we can publish all kinds of themes (which we will have previously seen together) linked to your professional activity. This allows you to save time because you can concentrate solely on your professional activity and to earn money by delegating these long and tedious tasks to us because you will not have employees to be paid for these services.
Firstly, know that your social networks belong to you and are your sole property. The advantage of using our services is that you keep control and your access to your social networks. You will still be able to post content there.
If you want to cancel/stop your subscription (don’t panic), we have a solution to any problem. All you have to do is send us an email via our “contact” page using the contact form, in order to formulate your request to stop your subscription. We will terminate the subscription immediately. You can then access your customer area in the “My subscriptions” tab to check that we have confirmed and approved your request. In these cases you will no longer have access to our services for which your subscription was active.
